TELEPHONE LINE STATUS REMARK

Monday 25 July 2011

TELEPHONE LINE STATUS REMARK

No MIPS Status Details
1 Batal Order/Account Cancelled.
2 Gantung Pending order at TM. Need to verify with TM PTT and request TM to push order back to Peringkat Awal at CASS system.
3 ICP Incomplete Information 1)Streamyx is currently unavailable. Please advise the customer to order telephony first. 2)Wrong or lack of complete information.
4 ICP Problem Error 1 : Address not match with ICP system. Error 2 : Order unserved with ICP system. Error 3 : Others error.
5 Incomplete Information Kindly provide full customer's details. Incomplete customer's information will delayed the registration.
6 Kaji Siasat Applicant address not found or not matched with TM system. TM need to investigate the telephone port for the given address.
7 Lengkap Siap Account Activated
8 Not Yet Register Already key into our system, waiting to key into MIPS.
9 On Hold Customer requested on hold; or order suspected fraud; or other reason.
10 Pending Already Registered in MIPS but waiting for TM processor to register in CASS
11 Pending Order There is another pending order created under the same NRIC/BR/Passport Number. Only ONE order is allowed if the previous order is pending for the same NRIC/BR/Passport Number.
12 Peringkat Awal Reistration successfully done, waiting for activation and installation.
13 Processed Telephone order registered in TM MIPS system and waiting TM staff to registered in TM CASS system.
14 Rejected Telephone order being rejected due to : 1)Final account (blacked listed address / applicant IC); 2)Wrong information (address / customer's details); 3)Order already processed by others
15 Tolak Telephone order has being on-hold due to : 1)Unable to contact customer for installation; 2)Wrong/different installation address keyed in TM system; 3)Customer canceled/rejected the telephone order.
16 Tunggu Application under waiting list, no free telephone port available, need to wait until TM build new port.
17 Unable to Register - Registered by Other Reseller Cannot Proceed with Registration - Order has been registered by other reseller